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COTA Australia | measuring quality and consumer choice in aged care

27th November 2017 05:52pm

COTA Australia needs your help - measuring quality and consumer choice in aged care

COTA Australia is asking Australians their views about the quality of life and quality of care in aged care services as part of a project to better understand the information consumers want to choose their aged care providers.


COTA Australia has long been a proponent of the need for consumers to have access to information that's meaningful, answers the questions we need to know and is accessible and simple to navigate. COTA Australia believes good quality, reliable, easy to understand information was needed to help older Australians compare the quality of services and choose an aged care provider that suits their needs.


The project will canvass the views of all consumers, including older people, their families and friends (as well as aged care service providers) via online surveys as well as focus groups across Australia in November and December.


We particularly want to ask people's views about their experience of their aged care providers, quality of life measures and indicators of care quality as well as the quality assurance systems and processes that support these measures. We also want to hear from Australians what information they need to make choices about the best aged care provider for themselves or their family.


Focus groups for providers and consumers will be held in Canberra on Thursday 30 November, in Melbourne on Friday 1 December, in Brisbane on Thursday 7 December, in Sydney on Monday 11 December, in Hobart on Tuesday 12 December and a provider only session in Adelaide on Thursday 14 December.


People wishing to participate in the focus groups for either consumers or providers can find details and RSVP information here: http://www.cota.org.au/australia/requests/measuring-quality-and-consumer-choice-in-aged-care.aspx


To participate in the online survey before 31 December 2017:
• Older Australians, their families, friends and supporters can fill in their consumer survey here: https://www.surveymonkey.com/r/Choicesinagedcareconsumers
• Aged Care providers and industry representatives can visit here: https://www.surveymonkey.com/r/ChoicesAgedCareServices


Should you have any questions about this project, please don't hesitate to email reform@cota.org.au or get in touch with Jude Harris, Senior Policy Officer on 03 9909 7916.