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Our Services

Dental Services

Public dental services are provided to eligible Victorians through community dental clinics in community health services, rural hospitals and the Royal Dental Hospital of Melbourne. The Dianella Dental Service offers a general dental practice and emergency service program.

 

Our services:

The Dianella Dental Clinic is committed to the oral care and wellbeing of all clients. The clinic offers dental treatment, dentures and emergency care. The clinic is able to provide specialist referral to the Royal Dental Hospital of Melbourne.

 

Our services:

  • Adult dental program -  general dental care for eligible adults.  
  • Youth dental program- provides care for secondary school children aged 9 to 12 years
  • School dental program - provides care for all primary school children from Prep level to Year 6 level
  • Early childhood oral health programs - aims to improve the oral health of preschool aged children
  • Child dental care (bulk billed)
  • Emergency dental services - emergencies include dental pain, facial swelling - limited appointments are available and are made for the following day
Click on the links below for further information: 
 

Who can access these services:
The following groups can access public dental services:

  • all children aged 0-12 years
  • Young people aged 13-17 years who are health care or pensioner concession card holders or dependents of concession card holders
  • Children and young families up to 18 years of age in out-of-home care provided by the Child Youth & Families division of the Department of Human Services (DHS)
  • Youth justice clients in custodial care, up to 18 years of age
  • Adults who are health care or pensioner concession card holders or dependents of concession card holders
  • Refugees and Asylum seekers 

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Appointment waiting times

Our Dental clinic has a waitlist for general dental care and denture care.  People are treated in the order in which they are placed on either the general care list or denture care list.  People requiring emergency care or urgent dental needs are prioritised.

 

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Referral
To be placed on the Adult Dental Program waiting list, clients are asked to present at the clinic with a current Health Care Card or Pension Card. Referrals are accepted from GPs, Maternal and Childcare nurses or self.  

 

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 Emergencies
To arrange an emergency appointment please call (03) 8339 9884 at 9am on weekdays (excluding public holidays and subject to appointment availability). Lines are open between 9am -10am Monday to Friday or until all available appointments are filled.

 

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Priority access
If you are eligible for public dental services, you may also have priority access to dental care. People who have priority access will be offered the next available appointment for general care.

 

Priority access means you will be offered the next available appointment.

 

The following groups have priority access:

  • Aboriginal and Torres Strait islanders
  • Children and young people
  • Homeless people and people at risk of homelessness
  • Pregnant women
  • Refugees and Asylum Seekers
  • Registered clients of mental health and disability services, supported by a letter of recommendation from  their case manager or staff of special development schools

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Fees for public dental services

Fees for public dental services apply to:

 

Fees 1 October 2016 onwards

  • Fee of $27.50 per visit to a maximum of $110 for a general course of care, which includes an examination and all general dental treatment.
  • Flat fee of $27.50 for an emergency course of care, which includes assessment and treatment of the tooth/gums/false teeth that is causing pain.
  • Fees for dentures are dependant on the type of dentures required - $66.50 per denture capped at $133 for a full upper and lower denture
Children aged 0-12 years who are not health care or pensioner concession card holders or not dependants of concession card holders:
  • Flat fee of $32.50 per child for a general course of care, which includes an examination and all general dental treatment. Fees per family will not exceed $130
 

Fee exemptions

Exemption from fees for public dental services (with supporting documentation) applies to:

  • Aboriginal and Torres Strait Islanders
  • Homeless people and people at risk of homelessness
  • Refugees and Asylum Seekers
  • Children and young people aged 0-17 years who are health care or pensioner concession card holders or dependants of concession card holders
  • All children and young people up to 18 years of age, who are in out-of-home care provided by the Children Youth & Families Division of DHS
  • All youth justice clients up to 18 years of age in custodial care
  • Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special development schools
  • Those receiving care from undergraduate students
  • Those experiencing financial hardship.

For further information regarding fees for public dental services including fee updates, visit:

http://www.health.vic.gov.au/dentistry/public-dental-system.htm

 

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 Interpreters

 

We can provide an interpreter for your visit. 

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Our service locations and how to contact us

 

                Broadmeadows 

                42-48 Coleraine Street                                                         Phone: 1300 2 DIANELLA (1300 234 263)
                Operating hours: Monday to Friday 8.30am - 4.30pm.

                Closed weekends and public holidays.

 

                Craigieburn

                55 Craigieburn Road (enter at rear of car park)                  Phone: 1300 2 DIANELLA (1300 234 263)
                Operating hours: Monday to Friday 8.30am - 4.30pm

                Closed weekends and public holidays.

 

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Additional resources

 

Translated public dental fact sheets

http://www.dhsv.org.au/oral-health-resources/translated-materials

 

Oral Health

For information on oral health, useful resources, translated fact sheets, visit

http://www.dhsv.org.au/oral-health-resources

 

Department of Health – Victoria’s Public Health System

Further information regarding eligibility, priority of access, fees can be found here:

http://www.health.vic.gov.au/dentistry/public-dental-system.htm

 

Community Dental Clinics

There are more than 60 community dental clinics.  For a list of the community dental clinics, see

http://www.dhsv.org.au/clinic-locations/community-dental-clinics

 

The Royal Dental Hospital of Melbourne

For information on the Royal Dental Hospital of Melbourne see

http://www.dhsv.org.au/clinic-locations/the-royal-dental-hospital-of-melbourne

 

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